The customer has the right to return new unworn or unused goods within 14 days.
Goods should be returned in their original packaging.
They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.
The 14-days-period shall begin to run after receipt of this instruction (e.g. via e-mail), but in any event no earlier than the goods have been received by the customer. In order to comply with the 14-days-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period.
In the event of the return of the products, any services and products received, and any profit derived there from, shall be returned.
Alexandra Lyng Jewellery will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.
We will only refund to the credit card that was used to place the order.
Alexandra Lyng Jewellery is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.
To return an article(s) please send an email to firstname.lastname@example.org and specify the order reference number and the reasons why you return the article. We will contact you via email to proceed with the return process.
HOW TO EXCHANGE
You can exchange if you have bought something and want another size or product/style (the customer pays for the shipping).
To exchange an article(s) please send an email to email@example.com and specify the order reference number and the reasons why you want to exchange the article. We will contact you via email to proceed with the exchange process.